Overview of the Microsoft Field Service October 2018 release
Microsoft Dynamics 365 for Field Service helps organizations deliver differentiated field service experiences to their customers. The latest release further empowers field service organizations to provide more advanced capabilities that match real-world scenarios: Work orders with multiple resources (crews) can be defined and scheduled. Customer expectations can be defined and met though entitlement and service level agreement (SLA) functionality. The organization can be more efficient through more accurate work durations based on actual historical results. Advanced pricing functionality now enables accurate cost tracking based on roles or other attributes. Field Service technicians will now be more visible and effective with notification, chatbots, and real-time location tracking. This can all work seamlessly with the back office based on the available integration across Dynamics 365 for Finance and Operations. Scheduling The Dynamics 365 resource scheduling capabilities n...