Overview of the Microsoft Field Service October 2018 release

Microsoft Dynamics 365 for Field Service helps organizations deliver differentiated field service experiences to their customers.

The latest release further empowers field service organizations to provide more advanced capabilities that match real-world scenarios:
Work orders with multiple resources (crews) can be defined and scheduled.
Customer expectations can be defined and met though entitlement and service level agreement (SLA) functionality.
The organization can be more efficient through more accurate work durations based on actual historical results.
Advanced pricing functionality now enables accurate cost tracking based on roles or other attributes.

Field Service technicians will now be more visible and effective with notification, chatbots, and real-time location tracking. This can all work seamlessly with the back office based on the available integration across Dynamics 365 for Finance and Operations.

Scheduling

The Dynamics 365 resource scheduling capabilities now make it easier to embed scheduling experiences to find the right resource, in the right place, in the right time slot. This can occur within a customer support experience or it can be enabled in another customer-facing app such as a customer-built PowerApp leveraging the sample made available by Microsoft. Organizations now have more flexibility to manage resource availability in the scheduling process.

There are new capabilities within Resource Scheduling Optimization (RSO) as well. Enhanced objectives will take preferred resources and skills-matching into account. A new action is available to (re)optimize a specific resource as needed. Configuration of RSO to specific business needs is made easier in this release with the enhanced “what if” capability and statistics.

Connected Field Service

The Internet of Things (IoT) continues to enable proactive and predictive service. Connected Field Service and Microsoft Azure IoT Central continue to evolve together to provide an intelligent software as a service (SaaS) for connected devices. Building on previous integration, bidirectional flows are now supported. For example, sending updates from Field Service though IoT Central to the device.

Overall Field Service

FeatureRelease typeTarget release month
Integration with Finance and OperationsGeneral AvailabilityNovember 2018
Entitlement managementGeneral AvailabilityNovember 2018
Multi-resource scheduling (for work orders)General AvailabilityNovember 2018
SLA managementGeneral AvailabilityNovember 2018

Field Service Mobile

FeatureRelease typeTarget release month
Integration with Microsoft Bot FrameworkGeneral AvailabilityNovember 2018
Background location sharingPublic previewNovember 2018
Push notificationsPublic PreviewNovember 2018

Universal Resource Scheduling (URS)

FeatureRelease typeTarget release month
Define groups of requirements with conditional logicGeneral AvailabilityNovember 2018
Multi-resource schedulingGeneral AvailabilityNovember 2018
Schedule predefined resource crewsGeneral AvailabilityNovember 2018
Resource poolsGeneral AvailabilityNovember 2018
Facility schedulingGeneral AvailabilityNovember 2018
Fulfillment preferencesGeneral AvailabilityNovember 2018
Capacity schedulingGeneral AvailabilityNovember 2018
Schedule board split viewGeneral AvailabilityNovember 2018
Extensible resource availabilityPublic PreviewNovember 2018
In-form schedulingPublic PreviewNovember 2018
PowerApps sample appPublic PreviewNovember 2018
Self-service scheduling APIsPublic PreviewNovember 2018
Resource Utilization ViewPublic PreviewNovember 2018
URS customer-driven product enhancementsPublic PreviewNovember 2018

Connected Field Service (IoT)

FeatureRelease typeTarget release month
Enhanced IoT Central integrationGeneral AvailabilityNovember 2018

Resource Scheduling Optimization

FeatureRelease typeTarget release month
Enable More ObjectivesGeneral AvailabilityNovember 2018
Single Resource OptimizationGeneral AvailabilityNovember 2018
What-if analysis statisticsGeneral AvailabilityNovember 2018

Fuente:
https://docs.microsoft.com/en-us/business-applications-release-notes/October18/service/field-service/

Comentarios

  1. StevenHWicker8 de octubre de 2021, 23:59

    Thanks a lot for sharing this amazing knowledge with us. This site is fantastic. I always find great knowledge from it. Microsoft Stream

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